Privacy Policy

1. Introduction

This Privacy Policy explains how Raaxo Technologies, Chennai, Tamil Nadu, India, collects, uses, stores, shares, and protects personal data when you visit or use our website raaxotechnologies.com.

This policy applies only to our marketing and informational website. The website does not provide user accounts, e-commerce facilities, payment processing, or online purchases. However, the website includes a contact/enquiry form and uses Google Analytics 4 to understand website usage.

By using our website or submitting information through our contact form, you agree to the collection and use of your personal data as described in this Privacy Policy.

2. Personal Data We Collect

We collect limited personal data through the following methods:

2.1 Information Provided by You

When you submit an enquiry through our contact form, we may collect the following information:

• Name
• Email address
• Phone number
• Company name
• Message or enquiry details
• Selected service interest

You voluntarily provide this information when you contact us through the website.

2.2 Information Collected Automatically

We use Google Analytics 4 to understand how visitors use our website. This may include:

• Pages visited
• Time spent on pages
• Device type
• Browser type
• Approximate location
• Referring source
• General website usage and interaction data

This information is collected through cookies and similar technologies.

3. How We Use Personal Data

We use the personal data collected from the website for the following purposes:

• To respond to enquiries submitted through the contact form
• To communicate with prospective clients or business contacts
• To understand the service requirement mentioned in the enquiry
• To provide information about our services
• To improve our website, content, user experience, and service offerings
• To analyse website performance and visitor behaviour through Google Analytics
• To comply with applicable legal obligations, if required

We do not sell, rent, or trade your personal data to any third party.

4. Legal Basis and Consent

We process personal data in accordance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023, where applicable.

By submitting the contact form on our website, you provide your consent for us to process the information submitted by you for the purpose of responding to your enquiry and communicating with you.

For website analytics, we use limited usage data to understand and improve the website. Where required under applicable law, such processing will be based on your consent or applicable legitimate use permitted by law.

You may withdraw your consent at any time by contacting us at info@raaxotechnologies.com. Withdrawal of consent will not affect processing that has already been completed before such withdrawal.

5. Cookies and Google Analytics

Our website uses cookies and similar technologies, including Google Analytics 4 cookies, to understand website performance and visitor interaction.

Cookies help us understand:

• Which pages are visited
• How visitors reach our website
• What devices and browsers are used
• General website usage trends

You can control, block, or delete cookies through your browser settings. You may also use available Google Analytics opt-out tools or browser controls to restrict analytics tracking.

Please note that disabling cookies may affect certain features or performance of the website.

6. Data Sharing and Third Parties

We may share limited personal data only when necessary for operating and maintaining our website or where legally required.

This may include sharing data with:

• Website hosting or email service providers, including Hostinger or similar service providers
• Google Analytics for website usage analytics
• Professional advisors or legal authorities, if required by law

We ensure that such sharing is limited to what is necessary for the intended purpose.

We do not sell, rent, or commercially disclose personal data to third parties.

7. Data Retention

We retain enquiry-related personal data only for as long as necessary to respond to your enquiry, maintain business communication, provide services if requested, or comply with legal, accounting, or administrative requirements.

If your enquiry does not result in further communication or business engagement, we may delete or securely archive the data after it is no longer required.

You may request deletion of your personal data by contacting us at info@raaxotechnologies.com, subject to applicable legal or business record requirements.

8. Data Security

We take reasonable technical and organisational safeguards to protect personal data from unauthorised access, misuse, loss, alteration, or disclosure.

These safeguards may include:

• Secure website hosting
• Restricted access to enquiry information
• Use of secured email and system access
• Basic technical and administrative controls

However, no method of internet transmission or electronic storage is completely secure. Therefore, while we take reasonable steps to protect personal data, we cannot guarantee absolute security.

9. Your Rights Under DPDPA 2023

Subject to applicable law, you may have the following rights regarding your personal data:

• Right to access information about the personal data processed by us
• Right to request correction of inaccurate or incomplete personal data
• Right to request erasure of personal data that is no longer required
• Right to withdraw consent for processing
• Right to raise a grievance regarding the processing of your personal data

To exercise these rights, you may contact us at info@raaxotechnologies.com.

We may need to verify your identity before processing your request.

10. Grievance Redressal / Data Protection Contact

For any privacy-related concerns, data access requests, correction requests, deletion requests, consent withdrawal, or grievances, you may contact:

We will review and respond to privacy-related requests within a reasonable time, in accordance with applicable law.

11. Children's Data

Our website is intended for business and professional visitors. It is not directed at children or minors.

We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent as required by law, we will take steps to delete such information.

12. International Data Transfers

Some third-party services used on our website, including Google Analytics, may process or store data outside India.

Where personal data is transferred or processed outside India, such processing will be subject to applicable legal requirements and the relevant safeguards provided by the service provider.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, legal requirements, or business practices.

The updated version will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates means you acknowledge the revised policy.

14. Contact Us

For any questions regarding this Privacy Policy or the handling of your personal data, please contact: